Your firm fields the same intake questions every day — practice areas, fees, process, availability. A chatbot answers them 24/7 and captures new client inquiries while you're in court, in meetings, or off the clock. Automation handles the follow-up.
Law firms can absolutely use AI chatbots and automation for their front-office operations. The line is clear: we stay on the intake and scheduling side, never the advice side.
We build legal chatbots and automations that handle prospective client communication before any attorney-client relationship is formed. No legal opinions. No case analysis. No privileged information. Just the kind of questions your receptionist and intake coordinator handle every day.
Any firm that handles volume intake, repetitive FAQ calls, or after-hours prospective client inquiries is a strong candidate.
When you're the attorney, the intake coordinator, and the calendar manager — automation is your leverage. A chatbot handles inquiries around the clock so you can focus on client work, not scheduling calls that come in after hours.
Multiple attorneys, multiple practice areas — intake needs to route correctly and nothing should slip through the cracks. Automate the triage and let your staff focus on clients who are ready to move forward.
Personal injury, immigration, family law, real estate closings, and criminal defense all share predictable intake flows. Automate the first touchpoints so your team handles the complexity, not the repetition.
The chatbot handles the prospective client conversation. Automation handles everything that happens after they express interest.
This is the full new-client intake flow — chatbot capture through confirmed consultation — running automatically.
Every law firm — solo or multi-attorney — fields the same intake calls: what do you handle, what does it cost, how does the first meeting work, are you available this week? These are legitimate questions that deserve a good answer. But they don't require an attorney to answer them, and they don't need to wait until business hours.
An AI chatbot for law firms handles those questions instantly, 24 hours a day, from your website. A prospective client visits at 10pm looking for a personal injury attorney — they get your practice area, your process, and they leave their contact information. Your intake coordinator sees the lead summary in the morning with everything they need to follow up.
Legal workflow automation runs the handoff — sending the right email at the right moment based on where a prospective client is in your intake funnel. Consultation confirmation, 24-hour reminder, post-consult follow-up, document request sequences — all timed and sent without anyone scheduling them manually.
The result is a firm that responds faster, misses fewer prospective clients, and spends less staff time on repetitive coordination. We stay strictly in the intake and scheduling lane: no legal opinions, no case analysis, no privileged information. Just the front-office communication your intake team already handles — running automatically. Learn more about workflow automation →
We work around your schedule. You don't write the chatbot content — we do that from the call.
A short call covers your practice areas, fee structure, intake process, typical client questions, and preferred tone. We use this to train the chatbot and map the automation flows — you don't write anything.
We build and test everything, then walk you through it before it goes live. You test it like a prospective client would. We adjust until the responses are exactly right for your practice.
Your web person pastes one line of code. The chatbot is live on your site. Automation workflows start running. We monitor everything and stay available for updates as your practice evolves.
Can an AI chatbot give legal advice?
No — and ours is explicitly built not to. Prathos AI legal chatbots handle intake and scheduling: answering general questions about your practice areas, capturing prospective client information, and routing inquiries. The chatbot does not assess cases, provide legal opinions, or form attorney-client relationships.
What information does the chatbot collect?
Only basic intake information: name, phone number, email address, general matter type (e.g., "personal injury" or "immigration inquiry"), and preferred consultation time. No confidential case details, no privileged information, no financial records — the same information your intake coordinator would ask on a first call.
What practice areas work best?
Any practice area with predictable intake questions and volume works well — personal injury, family law, immigration, real estate, criminal defense, estate planning, and business law are all strong fits. The more repetitive your intake calls, the more leverage you get from automation.
Can the chatbot route to different attorneys?
Yes. For multi-attorney firms, we configure routing based on matter type — a family law inquiry goes to one attorney, a personal injury inquiry to another. Your staff receives a lead summary with the matter type and contact info so the right person follows up.
What automation workflows are most useful for law firms?
The highest-value workflows are: consultation confirmation and 24-hour reminder, post-consultation follow-up with next steps, document request sequences with automated reminders, prospective client re-engagement after 7 days of silence, and new client welcome and intake checklist delivery.
How long does setup take?
24 hours. We gather details about your firm and practice areas, build and train the chatbot, configure the automation flows, and deliver a script tag for your website. Most firms are live the same day they decide to move forward.
A free 30-minute call is all it takes to map your intake flow and show you exactly what we'd build — no commitment, no technical work required on your end.